We are proud of our commitment to customer service and rely on repeat business and customer satisfaction to fuel our growth. Below are some comments our customers have made about our service.
"Better than the banks. Efficient money transfers at a much better rate than the banks and no bank fees to pay as the money does not enter your bank from a foreign account. Customer service centre is helpful too.
“Thanks...I always do recommend you folks...Just did to some other family....”
"Definitely positive feedback from me, I like nothing more than what you guys provide, which is straight forward, up-front, clear instructions and then the friendly very very helpful support from staff such as Pier.
From start to thus far has been a very positive and rewarding experience - one very happy customer."
"A great service for anyone needing to transfer money. I had never transferred money before, you were very helpful and made it easy for me. I wouldn't hesitate to recommend your service. I was very impressed with the proactive, prompt & efficient service that you offered throughout the process, it's not very often you get to see it these days!
An easy to use website, with a simple registration and transfer process and if you're converting the cash yourself, it gets quite exciting too! A very professional service that I would highly recommend.
Thank you for helping to make our move to NZ smooth and painless. Thank you very much."
"I wish I had known about your service before. I regularly send money to South Africa and have been using my bank and paying over the odds for a rotten service. Excellent service, many thanks."
"I want to write you to thank you for the service I received on my recent UK/NZ transaction. It was nothing short of absolutely superb. I don't think I have ever received such excellent service ever in any domain. Your telephonists were not only proficient but extremely friendly. All e-mail enquiries were followed up by phone in less than 5 minutes! If I ever hear of anyone who needs such services I will tell them not even to think about going anywhere else. You guys are simply the best!"
Thanks so much!
"Thank you. I initiated this last week but my bank was slower than prior transactions. Thanks again for your help. You always have excellent customer service!"
"Many thanks for your help guys. I will highly recommend you guys to my friends. If this is not the best customer service I don't know what is."
"Just a note to say thank you for a painless and swift currency exchange, so much sweeter and cheaper than the banks."
"I confirm receipt of the email and thank you for your prompt and efficient manner in dealing with the exchange. It was very reassuring to have someone manage the process and keep me informed along the way. Even more so when the client has had very little or no exposure to these situations. I shall certainly be recommending your services to others I may know in similar circumstances to mine."
"Thank you all very much for your brilliant service! I will definitely be using your services again for any/all international transfers/exchanges! I did my research and found your services to be genuine, very professional, informative, fast and efficient!"
"Was a pleasure to talk to you the other day. Good telephone service is increasingly rare nowadays!"
"Thanks for the reply, the transfer went through very successfully. I have been so impressed by the way everyone in your organisation has responded during this transfer process. I spoke to at least four different people, by phone and email and there manner has been brilliant.
Everyone has been friendly, courteous, concise and engaging. I can honestly say that I have never dealt with an organisation that has such a high standard of customer care and service.
Congratulations on a job well done."
"Thank you for your assistance in this transfer. Actually setting up and completing the transaction was very simple indeed, I will recommend you and your company if I hear of someone in a similar situation. It was all so simple and fast and when you compare to High street banks the rate is very competitive.
Thank you once again."
"Thanks for completing this transfer for me - your assistance over the past 6 months has been greatly appreciated. I have now moved back to Australia and will no longer be making any transfers but I would use your service again if the need ever arises."
"Thank you very much for your phone call and e-mail. Terry and I are pleasantly surprised at the ease and speed with which you proceeded. It's a shame we did not know about you a couple of years ago but we will certainly deal with you again in the future."
"I must thank you and your staff again for your excellent personal and professional service and your very informative website which I hit many times over the last 6 months helping me to keep in touch with rates. I will have no hesitation to use your service again and will recommend you to anyone should the opportunity arise."
"Thank you very much for the great service. I have received all money in NZ. So fast, I can't believe it. Well done!"
"Our company has recently begun trading with you and I would like to congratulate you on your service. Since first looking at your site, and throughout each transaction since, I have had nothing but quiet efficiency of service. Your contact people have been most polite and effective, and monies have been transferred quickly and with no fuss.I am pleased to say I will be sure to pass your details on to friends and colleagues when mentioning transfers, and look forward to continuing with your service into the future."
"Thank you for your assistance with this issue. Thankfully I have just received news that the money did get through on time and the sale went through with no problems. I am very happy with the service and the deal I got from Ozforex and would recommend it to anybody."
"I just wanted to email to advise that Te’a has been particularly helpful, clear and efficient. She has responded to all my questions (and I have had numerous)in a timely and friendly manner. Thank you very much!"
I just wanted to email you briefly to say thank you for the speed, efficiency and painless way in which we set up the whole company process with you guys at NZF. I have been really impressed with the way you guys work and deal with queries, issues and set up: in a timely, efficient and productive manner, which has helped my business immeasurably in the set up stages.